Troubleshoot your Blackberry

If your Blackberry is not working fine for example fail to deliver email, can not browse Internet, can not use BBM and etc... Some time it can be resolve just simply resend your service book or hard reset your Blackberry (take out the battery and reinsert). If problem still persist you can try to go through the step here to minimize your scope and get the correct solution.

Basic checking:

1.) Mobile network and data availability.
Description: Check your mobile network status either is OFF, SOS, GSM, GPRS, EDGE or 3G. Make sure it is either GPRS, EDGE or 3G. GSM is available for making call and SMS only. If the status show in small letter for example edge it means no data is available.

Solution: Call your carrier to check your location data availability. Sometime it could be due to the carrier station under maintenance.

This sample print screen showing the Blackberry is running EDGE.

2.) Check your BIS service status.
Description: It is not surprise some of the new Blackberry users they only subscribe data plan without BIS service. Without BIS you can not configure your Email Settings and most of the Blackberry program will not functioning if it is required service book.

Solution: Call your carrier and make sure your BIS service is activated.

3.) Check your Blackberry unlock status.
Description: If your Blackberry was brought over from oversea you might need to check the unlock status. Go to Options -> Advanced Options -> SIM Card. Type MEPD if Network is Active your device is lock.

Resolution: You can look for service and repair phone shop to unlock your unit. Current market charges is around RM80.

The Network show Disable so it indicate this device was unlocked

4.) Manual register your Blackberry to your carrier.
Description: When you first time switch on your Blackberry, your device will auto register to your carrier and you will receive a Blackberry Registration message. If you do not received the message you can manually run the registration from Host Routing Table.

Solution: Go to Options -> Advanced Options -> Host Routing Table. Select any listed Host and click Register Now. After sometime you will receive the Blackberry Registration message. After received the message, your Blackberry was received the service book as well.
If your Host Routing Table is empty, try to get another functional SIM card with BIS service to replace your SIM card. If you received the Blackberry Registration message, call your carrier to check your BIS status.

There will be more than one Host are available from the list. Try to select other Host to register your Blackberry.

Sample Blackberry Registration message. If you received this message you can start to configure your Email Setting.

Advance method... To Be Continue...